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Burberry Services

We are here to help

At Burberry, we are committed to giving you the best experience possible. Whether you’re shopping from home or visiting one of our stores, we remain at your disposal and offer a range of services.

Burberry Services
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Product help and advice

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Personal Shopping: Styling Advice

Connect with us online or in store and discuss ways to style our latest collections and iconic pieces.

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Personal Shopping Appointments

Book a personalised appointment with one of our Sales Associates and walk through our latest collections, get individualised styling, fit advice and much more.

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Personal Shopping: Private Fittings

Visit us in store to try on your favourite pieces with advice from a Sales Associate.

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Personalisation and Gifting

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Alterations

To tailor your piece to you perfectly, we offer complimentary basic alterations on full-priced garments within three months of purchase in the majority of our stores.

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Trench Bespoke

At selected stores, discover an innovative new Burberry trench coat personalisation experience.

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Monogram your Product

Make your item your own – or create something unique for someone special – with our personalisation service.

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Gift Packaging

Discover our range of gift packaging – developed, tested and produced with the planet in mind.

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Aftercare

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Aftercare Appointments

Your journey with us doesn’t end when you take your item home. Our experts are always here to help ensure your treasured piece lives on for years to come.

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Delivery and returns

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Collect-in-Store

Order online today and pick up your items in store, as early as next day.

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Returns

Enjoy free returns on your orders at Burberry.com

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Shipping Information

Explore the destinations we deliver to and calculate shipping costs and times.

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Order Tracking

When you place an order, you will receive an email with a tracking number. If you have a registered account with Burberry, you may check the status of your order online.

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Contact Us

How can we help?

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